Support

Do you have a slow internet connection, a blue screen or a virus? With our remote support we can solve most of these problems for you, without you having to get up from your chair.

We work with a so-called remote desktop app to connect to your PC, this goes via your internet connection. You can easily install the app on your pc. After installing the app, you will receive a code from the app, we will ask you for this code in order to connect to your pc, you have to accept the connection yourself at all times. Once connected, we can start investigating. You can watch live and always interrupt the session if you have any doubts.

CLIX Support Repair Deal usually takes no longer than 15 minutes. It depends on the problem whether it can be solved quickly. If we cannot solve it, you will get your money back.

*Please note that your files will be backed up. It may happen that when an error occurs or a program is reinstalled that your data is not saved. It is therefore important that you have made a back-up at all times. This can be done simply by putting your documents on a USB stick or storing them in the cloud before the appointment.

We can solve all kinds of problems for you, from installing a program to solving a blue screen.

Office

  • Installation
    With this service we will install the Microsoft Office version you have purchased. After installation, we will also activate your Microsoft Office, so you can use your product right away without any worries!

  • Activation
    During the Office activation we activate the product. The product must already be installed. Then we open one of the Office applications to complete the activation. We do this by using a remote desktop program to watch and take over your PC.

  • Removing old Office versions
    When removing Office versions, we will search via the ‘Control Panel’ for other Office versions than the one you have purchased from us. We will then remove these from your PC. We remove these because they can cause confusion and block the licence code that you have purchased. We do this by using a remote desktop program to watch and take over your PC.

  • Activating Outlook
    When activating Outlook, we ensure that the programme is activated and that your mail box is working. We do this by using a remote desktop program to watch and take over your PC.

  • Linking a printer to word
    We do this by using a remote desktop program to watch and take over your PC. For this, the printer must be connected to the PC, or be found via Bluetooth, so that we can add the right printer and you can print your documents

  • Setting up Office apps for use
    When setting up your Office apps, we answer your questions about the program and set it up for you after use. We do this by using a remote desktop program to watch and take over your PC.

  • Error message during installation
    If you have tried it yourself before and come across an error message during installation, please contact us! We will look at this error message and do our best to solve the problem and make your Office work completely. For this we use a remote desktop App to connect to the PC.

  • Create an Office account
    Once we are connected, we will assist you with creating a Microsoft Office account. We do this by using a remote desktop program to watch and take over your PC.

  • Change the Office language version.
    We will remove Office, install it in the correct language and then activate it using the licence key you purchased from us. Unfortunately it is not possible to change the language of your Office version, you will have to completely uninstall and reinstall Office in the correct language. We do this by using a remote desktop program to watch and take over your PC.

 

Windows

  • Activation
    We activate the product during the Windows activation. The product must already be installed. We do this by looking at and taking over your PC with a remote desktop program.
    Windows installation via Media Creation Tool
    During the Windows installation via the Media Creation tool, we install the product via this tool in order to upgrade your PC to Windows 10. We do this by using a remote desktop programme to watch and take over your PC.

  • Adding AVG
    When adding AVG, we install the product and make sure everything works properly. We do this by using a remote desktop program to watch and take over your PC.

  • Screen settings
    When checking your screen settings, we connect to your remote pc and make sure everything is working properly. We do this by using a remote desktop program to watch and take over your PC.

  • Windows new look
    When renewing the standard Windows look, we change the software to look like a tablet or MAC pc. We do this by using a remote desktop program to watch and take over your PC.

  • Clean installation
    When performing a clean installation, we help to make a bootable USB and to start the installation. We also help by going through the steps. We do this by using a remote desktop program to watch and take over your PC.

  • Creating partitions
    When creating a partition, we can partition your disks as you wish. We do this by using a remote desktop program to watch and take over your PC.

  • Vista to Windows 7
    Here we help you install your Vista system to your Windows 7 for upgrading to 10. We do this by using a remote desktop program to watch and take over your PC.

  • Solve bluescreens
    We will look at the problem you are having and you will have access to the live chat to solve your problem. We do this by watching and taking over your PC with a remote desktop program.

  • Moving data
    Moving your important files to a safe place on your PC or hard disk. We do this by using a remote desktop program to watch and take over your PC.

  • Extend laptop battery
    We adjust the laptop in such a way that it will last longer. We make use of the Windows preformens settings, we make sure that your battery does not need so much power anymore. We do this by using a remote desktop program to watch and take over your pc.

  • Windows SN / S / N
    Here we help with the installation of Windows 10 by removing the wrong version. We do this by using a remote desktop program to watch and take over your PC.

  • Change Windows Language
    Here, we help you to change the language of your operating system. We do this by using a remote desktop program to watch and take over your PC.

General

  • Driver issues
    During this process we can download and install the correct drivers. Think of printer / video / audio drivers. We do this by using a remote desktop program to watch and take over your pc

  • (Disable) Startup applications
    During this process we can disable the desired applications that cause the computer to start slowly. For example OneDrive / teams / spotify. This does not mean that these programs are removed. We do this by using a remote desktop program to watch and take over your PC.

  • Laptop wireless connections (Bluetooth)
    In case of problems with the wireless network settings on the laptop, we can solve this if the laptop is connected to the internet (via cable), then we can adjust the bluetooth settings where necessary

  • Taskbar issues (search functions)
    In case of taskbar issues such as locking or pinned applications, we can take over your computer with a Remote desktop app. We can then solve these problems and implement them to your liking.

  • Shortcuts
    In case of problems or questions about shortcuts, we can take over your computer via a remote desktop app. We can then solve your problem as desired.

  • Deleting data
    When deleting data, we ask you to make a backup of your important files first, so that we cannot delete them accidentally. After that, we make sure that your computer is cleaned of all its files as desired.

  • Game drivers
    When installing desired drivers and game performance, we can take over your computer remotely and install and configure them as desired. After this service it is possible that your computer and games run faster, unfortunately this is not always the case.

  • Deleting cookies
    We can remotely take over your computer to remove personal cookies from the browser. By removing the cookies, the advertisements become less personal. Unfortunately, removing the cookies usually also takes the passwords with it, which will have to be filled in again.

  • Browser settings
    We can remotely take over your computer and configure the browser according to your wishes, for example, a standard browser or shortcuts to frequently used websites.

  • Increase FPS
    With this service we will look per game what the best settings are for your computer, we can also remotely disable processes to improve performance.

  • Iso’s and unpacking
    With this service we can remotely install a number of programs for you, this can be 7zip or winrar. These are programs that are used to extract ISO and RAR files

  • Setting sound
    With this service we will adjust the sound settings to your liking, think of volume ratios or which microphone, headphones or speakers are used

  • Add Bluetooth devices
    With this service we check the bluetooth settings of your device, your computer/laptop must of course support this. Then we set up these devices as desired, think of input and output devices such as headphones

  • Video card settings
    With this service we will adjust the video card drivers and other graphic control systems, we do this with several programs including the own program of the video card.

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